Sarah 
Schmucker

Skills Summary

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•   12+ years of Account Executive experience, working with local SMBs to Fortune 50 organizations, consulting on hiring full-time and contingent labor, IT services, SaaS, hardware, and project SOWs.

• Also, an experienced agency recruiter skilled in delivering results quickly, providing exceptional service for candidates and clients.

• A natural problem solver, approaches each challenge with humor, optimism, data, analysis, and the determination to deliver results with no errors, demonstrating “Execution Excellence.”

• Proven success in strategic account management and program management, managing multiple deliverables, communicating with senior-level decision makers, streamlining processes, and training on-shore and off-shore teams.

• The primary point of contact for multiple clients, help managers streamline hiring, create guides for a better experience, provide market data and recruiting intel as requested, and assist in crafting business justifications requesting exceptions or additional funding.

• Tech savvy and skilled with multiple hiring platforms, Salesforce, MS Suite (Word, PowerPoint, Excel, and Teams), Zoom, and G Suite.

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Professional Experience

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BUSINESS SOLUTIONS MANAGER- Ledgent, a Roth Staffing Company (remote)                                                                                               Jan 2022- Present

• Responsible for full-cycle recruiting, account management, and new business development; connecting finance and accounting candidates with SMB clients in the DC metro area and maintaining an assigned book of business and developing strategic plans to grow revenue.

• Lead sales handoff and client calls, using effective questioning to understand the requirements and goals, clarifying details, and setting expectations on process and timelines.

• Develop creative sourcing strategies to pipeline qualified and passive candidates, use market data to target specific skill sets, create custom job descriptions, screen and interview candidates, providing managers with thorough candidate summaries and skills assessments.

• Counsel candidates and managers on interviewing, hiring, and onboarding; maintain regular communication with status calls and emails.

• Research recruiting and staffing trends at the client’s request, providing reporting, analysis, coordination, and facilitating support for senior-level briefings (i.e., Program Overview, SLA performance).

• Identify and create multi-level relationships with key decision makers, establishing rapport by providing seamless and client-focused support, responding to questions and resolving issues with a sense of urgency, taking the extra step to make their part of the process easier by creating guides and FAQs for hiring managers and consultants alike.

• Regularly meet with internal stakeholders to ensure alignment on requirements and deadlines, facilitating process implementation, and onboarding coordination across teams. 

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MID-MARKET ACCOUNT EXECUTIVE- CoStar, Richmond, VA                                                                                                                                   Oct 2020- Dec 2021          

• Inside sales at Apartments.com, managed a book of business comprised of multi-family real estate owners with small to medium properties in the Midwest, secured new advertising contracts, and served as the single point of contact, product expert, and strategic advisor.

• Demonstrated a deep understanding of the platform and solutions, guiding customers through CoStar and Apartments.com, leading onboarding calls, product training, and product rollouts; managing engagement and implementation to ensure maximum usage, adoption, value, expansion, and retention.

• Created supplemental training materials to help clients maximize the platform’s functionality and achieve desired business outcomes; prepared customized presentations and virtual demos, leveraging CoStar data to illustrate value, and ensure renewals.

• Monitored and assessed performance for each listing, proactively reaching out to review any challenges or misalignment and suggesting enhancements or modifications to increase qualified traffic.

• Performance goals included securing net new business, revenue, retention, and regular client performance reporting to ensure excellent service; required to have a client satisfaction score of eight or higher, demonstrated exceptional service by scoring a 10 on each survey.

• Collaborated with the outside Account Manager to better understand the local market and local clients’ pain points, developing strategies to further penetrate large accounts, identifying new opportunities, and working across teams to secure contract renewals.

 

ACCOUNT MANAGER- InfoVision, Dallas, TX (remote)                                                                                                                                                    Oct 2019- Aug 2020

• The main point of contact for a Fortune 100 client, managed scorecard, recruiting and performance metrics, best practices, and process implementation; deepening and building relationships, proposing additional services, and establishing new lines of business in VA, DC, and DE.

• Sarah Schmucker Resume page 1 of 2

  Worked closely with stakeholders to ensure proposed strategies aligned with expectations; developed initiatives to improve overall client experience, strengthen pipeline and retention efforts, and proactively identify potential opportunities with recruiting delivery leads.

• Created manuals for international recruiting and support teams to ensure compliant, accurate, and efficient submittals.

• Wrote new submittal standards and on-boarding processes, supporting documentation and training, combined with data analysis to best understand how to maximize performance, resulting in improved scores and recognition as a “Blue Ribbon Supplier.”

 

ACCOUNT MANAGER, SyCom Technologies, Richmond, VA                                                                                                                                        Mar 2018- Oct 2019

• Expanded SyCom’s footprint in the Richmond metro area, managing an existing book of business and securing net new clients (SMB), identifying opportunities to increase revenue, and ensuring the best client experience by providing guidance, training, implementation solutions, and support, in the areas of infrastructure, hardware, cloud, and service offerings.

• Conducted virtual and in-person sales presentations and demos, selling contract, assets, SaaS, and supplier management solutions, acting as the first point of contact for all questions and requests, and managing client relationships through all phases of the sales cycle.

• Leveraged CRM data to construct, forecast, and manage sales activity, tracking, and reporting; developed and maintained prospect lists based on strategic marketing data.

 

STAFFING PROCESS MANAGER & ACCOUNT EXECUTIVE – TECHEAD, Richmond, VA                                                                          Apr 2016- Mar 2018

• Responsible for process improvement and innovation across the organization, working closely with Executives to develop and implement new systems to achieve strategic goals for recruiting, account management, and general best practices; also brought in new business, revitalizing inactive clients with zero activity for a year or more.

• Led projects aimed at quality, cost, and/or service improvements, managing each step from planning, execution, team training, monitoring results, coordinating with internal and external resources, and creating supporting documentation and guides for the team.

• Analyzed each client’s contract requirements; built overview guides, FAQs, and tools such as the “Gross Margin Calculator” to empower recruiters to submit efficiently, compliantly, and with maximum margins.

• Assisted with recruiting addition to sales, generating interviews and placements in previously inactive accounts, improving TECHEAD’s status with a Fortune 500 “no contact” client to the #1 category supplier, and assisted with marketing and trade show support as needed.

 

NATIONAL ACCOUNT MANAGER - ICONMA, Troy, MI (remote)                                                                                                                              Jul 2011-Apr 2016                                          

• A tier one supplier for a Fortune 50 no-contact client, served as the main point of contact for hiring managers and the supplier management team: managed day-to-day nationwide operations, and performance metrics, maintaining $1.2 Million in annual billing while expanding the business into four new labor categories, resulting in a 30% increase in job orders.

• Regularly monitored and utilized data to identify potential revenue and performance risks, and service gaps, identify optimization and expansion opportunities, and bolster territory management and growth plans.

• Developed and implemented sales initiatives, streamlined processes, led virtual training for on-shore and off-shore teams, created documentation and training guides, and held teams accountable when deliverables were slipping, escalating where relevant.

• The client required a quarterly business review; compiled complex data, performed analysis, assessed performance compared to previous quarters, identified areas of opportunity, collaborated with delivery solutions managers, implement corrective plans as needed, and presented findings to client executives and supplier management decision-makers.

• Participated in supplier intake calls, asking targeted questions to understand the manager’s requirements and timeline effectively.

• Managed the entire job order and employee life cycle in Fieldglass, created easy-to-follow guides for managers to approve work orders and timesheets, and created guides for consultants to easily enter timesheets, time off requests, etc.

• Assisted in supporting a high-volume Fortune 100 client with on-site support, ad-hoc coverage, and supplier calls, and participated in client-sponsored events; also developed new hiring processes and documentation for the onboarding team and new hires.

• Accurately manage customer information in the internal CRM, maintain recurring data and other support information for effective client calls, and capture accurate notes for current and future follow-up items.

• Assisted onboarding team with immigration coordination efforts including verifications, tracking Visa expiration dates, and requesting documentation from clients as required for immigration processes, policies, and protocols.

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ACCOUNT EXECUTIVE - Electronic Systems Inc., a Xerox Company, Ashland, VA                                                                                                Aug 2010-Jul 2011

• A solutions/consultative sales role managed day-to-day activities to solve clients’ business challenges by offering relevant and compelling software, hardware, SaaS, and professional services.

• Day-to-day lead for customer implementations of new hardware and services, exceeded 100% of $30K monthly quota within first 3 months and received recognition monthly for activity, securing new business, and bundling services and software with hardware sales.

• Conducted regular business reviews with clients to demonstrate ROI and upgrade opportunities, preparing custom presentations based on their specific requirements.

 

EDUCATION:

 

Bachelor of Science: Major in Public Relations, Minor in Marketing, May 2006

Virginia Commonwealth University, Richmond, VA